Introduction
This Booking & Cancellation Policy sets out the terms for booking appointments at Relax Therapy Medical Center, how to cancel or reschedule, the permitted timeframe, and the refund process we follow. We encourage you to read it carefully before completing any booking.
How to Book
- Bookings are made through the website, by phone, or directly at the Center.
- Session times are allocated based on the availability of specialists and branches.
- Some packages and offers may require full or partial payment in advance to confirm the booking.
Booking Confirmation
A booking is considered confirmed once your details are reviewed and the appointment is approved by us, whether by phone confirmation, text message or electronic notification. If you have not received a confirmation, please contact us to verify your booking status.
Cancellation
You may cancel your appointment by phone, WhatsApp, email, or through any available Center communication channel. A cancellation takes effect once it is received and officially recorded by us.
Cancellation Timeframe
- Cancellation at least 24 hours before the session: free of charge, and any paid amount is fully refunded.
- Cancellation less than 24 hours before the session: part of the paid amount may be deducted as a cancellation fee at the Center's discretion.
- Failure to attend without notice (No-show): treated as a late cancellation and may incur a full deduction of the paid amount.
Rescheduling
You may reschedule your appointment up to 24 hours before the original time without any additional fee, subject to availability. Rescheduling with less than 24 hours' notice is treated under the same terms as a late cancellation.
Refunds
- Due refunds are returned through the original payment method within a maximum of 7 business days from the confirmation of cancellation.
- This refund policy does not cover amounts due as cancellation or no-show fees.
- Special packages and offers may be subject to different refund terms; these terms are stated at the time of purchase.
Exceptional Circumstances
In cases of sudden illness or emergency, we ask that you notify us as soon as possible. We will handle your situation flexibly and seek the best possible solution; supporting documentation may be requested for special cases.
Contact Us
For any questions, or to process a cancellation or rescheduling, contact us by phone or email at: info@relaxtherapy.net
Last updated: August 16, 2026