Introduction
Welcome to Relax Therapy Medical Center. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, book, or use our services. We are committed to protecting your privacy in line with the General Data Protection Regulation (GDPR) and applicable local legislation.
Data We Collect
We collect the following types of data:
- Identity data: full name, email address, phone number, and date of birth.
- Contact and booking data: appointment details, requested service or session type, and your preferences.
- Technical usage data: IP address, browser type, device, and the website pages you visit.
- Sensitive health data: when booking therapeutic sessions we may request essential health information — we only collect it with your explicit consent and solely for the purpose of providing the service.
How We Collect Data
We collect your data through:
- Booking and contact forms on the website.
- Phone and email communications.
- Cookies and similar tracking technologies.
How We Use Data
We use your data for the following purposes:
- Booking and managing appointments and delivering the requested services.
- Communicating with you about your appointments, sessions and services.
- Improving our services and your website experience.
- Complying with legal and regulatory obligations and protecting our rights.
Legal Basis for Processing
Under the GDPR we process your data on one of the following bases: your explicit consent, performance of a service contract, compliance with legal obligations, or our legitimate interest in improving our services and securing our website.
Cookies
We use cookies to improve your browsing experience, understand how the website is used, and analyse performance. You can manage or delete cookie preferences at any time through your browser settings.
Sharing Data with Third Parties
We never sell or rent your personal data. We may only share your data with trusted service providers such as web hosting companies, payment processors and analytics tools, as necessary to deliver our services and under contracts that guarantee the protection of your data.
International Data Transfers
When we transfer your data outside your region, we ensure appropriate safeguards such as approved standard contractual clauses are in place to guarantee a level of protection equivalent to that required by law.
Data Retention
We keep your data only for as long as necessary to fulfil the purposes for which it was collected, or for the period required by law. After that period, we anonymise or securely delete your data.
Data Security
We apply appropriate technical and organisational measures to protect your data from unauthorised access, loss, alteration or disclosure — including encryption, access controls, and privacy training for our staff.
Your Rights under the GDPR
You have the following rights regarding your personal data:
- The right to access your data and obtain a copy.
- The right to rectify inaccurate data.
- The right to erasure (the right to be forgotten).
- The right to restrict processing.
- The right to data portability to another provider.
- The right to object to the processing of your data.
- The right to withdraw your consent at any time.
- The right to lodge a complaint with the competent data protection authority.
To exercise any of these rights, contact us using the details at the end of this policy and we will respond within 30 days.
Sensitive Health Data
We process sensitive health data with the utmost care and under strict controls. We only share it with the medical team responsible for delivering your service, with your prior consent, or when required by law.
Children's Privacy
We do not knowingly collect data from children under the age of 16 without parental or legal guardian consent. If you believe we have collected a child's data, please notify us and we will delete it immediately.
Third-Party Links
Our website may contain links to external sites not governed by this Privacy Policy. We recommend reviewing their privacy policies before sharing your data with them.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this policy or our data protection practices, please contact us by email at: info@relaxtherapy.net
Last updated: August 16, 2026